Last updated: 2 August 2026
Karuna International respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect through our website, how we use it, when we may share it, and the choices available to you.
1. About Karuna International
Karuna International is a registered non-profit service organisation working to promote compassion, kindness, animal welfare, humane values and environmental awareness, particularly among students through Karuna Clubs and related programmes.
In this Privacy Policy, “Karuna International”, “we”, “us” and “our” refer to Karuna International.
2. Information We May Collect
We may collect personal information that you voluntarily provide through this website, including:
- name
- email address
- mobile number
- organisation, school or college details
- location
- areas of interest
- enquiry or message submitted by you
- volunteering, membership or Karuna Club-related information
- communication preferences and consent records
- information provided while registering for programmes, events or activities
- donation or payment-related information, where applicable
We may also collect limited technical information automatically, such as:
- IP address
- browser and device type
- pages visited
- date and time of access
- referring website
- cookies and similar website technologies
3. How We Use Your Information
We may use your information to:
- respond to your enquiries
- communicate with you about Karuna International and its activities
- process requests relating to membership, volunteering, Karuna Clubs or Karuna Kendras
- manage registrations for programmes, events and training activities
- acknowledge and administer donations
- send newsletters and organisational updates
- send information about programmes, campaigns, events, appeals and volunteering opportunities
- improve the content, functioning and security of our website
- maintain records required for administrative, regulatory and compliance purposes
- prevent misuse, fraud or unauthorised access
We will use personal information only for lawful purposes and for the purposes communicated to you when the information is collected.
4. Communication Consent
Where you voluntarily provide your contact information and select the communication-consent checkbox, Karuna International may send you updates and communications through:
- SMS or text messages
- RCS, or Rich Communication Services
- other communication channels expressly selected or permitted by you
RCS communications may include enhanced messages containing images, buttons, links or other interactive features.
Communications may relate to Karuna International’s programmes, events, Karuna Clubs, campaigns, volunteering opportunities, appeals and other organisational activities.
Consent to receive such communications is optional. You may submit a general enquiry through the website without selecting the communication-consent checkbox.
We may maintain a record of:
- the mobile number or email address provided
- the date and time of consent
- the webpage or form through which consent was given
- the communication channels selected
- the wording of the consent statement accepted
Before sending regulated commercial communications, applicable consent and registration requirements may be followed through the relevant telecom or DLT framework. TRAI states that senders must acquire customer consent through a registered consent-template structure before sending commercial communications.
5. Withdrawing Consent and Opting Out
You may withdraw your consent to receive optional communications at any time.
Depending on the communication channel, you may opt out by:
- replying STOP, where that facility is available
- using an unsubscribe or opt-out link provided in the message
- changing your communication preference, where such a facility is provided
- contacting Karuna International at info@karunainternational.org
After receiving a valid withdrawal request, we will take reasonable steps to stop the relevant optional communications.
Withdrawal of consent will not affect processing already carried out lawfully before the withdrawal. It will also not prevent us from sending necessary service-related messages, such as responses to enquiries, registration confirmations, donation acknowledgements or other communications specifically requested by you.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- enable essential website functions
- remember user preferences
- understand website usage
- improve performance and security
- measure website traffic
You may control or delete cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
Third-party services used on the website may also place cookies according to their own privacy policies.
7. Sharing of Information
We do not sell or rent your personal information.
We may share limited personal information with:
- authorised employees, office bearers and representatives of Karuna International
- Karuna Kendras or programme coordinators where necessary to respond to your request
- website hosting, email, messaging, RCS, SMS and technology service providers
- payment-processing or donation-service providers
- professional advisers, auditors or consultants
- government, regulatory or law-enforcement authorities where required by law
Service providers are permitted to use the information only for the services they perform for Karuna International, subject to applicable contractual, confidentiality and security obligations.
8. Third-Party Links and Services
The website may contain links to third-party websites, social-media platforms, payment services or other external services.
Karuna International is not responsible for the privacy practices, content or security of external websites. You should review the privacy policy of the relevant third party before providing personal information.
9. Data Retention
We may retain personal information only for as long as reasonably necessary to:
- fulfil the purpose for which it was collected
- maintain administrative and organisational records
- comply with legal, regulatory, accounting or reporting requirements
- resolve disputes
- prevent fraud or misuse
- establish or defend legal claims
When information is no longer required, we may securely delete, anonymise or archive it in accordance with applicable requirements.
10. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against:
- unauthorised access
- loss
- misuse
- alteration
- disclosure
- destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Children’s Information
Karuna International works extensively with schools, colleges, teachers and students.
We do not knowingly seek unnecessary personal information from children through this website. Where personal information relating to a child is required for participation in a programme or activity, we may seek appropriate authorisation from a parent, guardian, school or authorised institution, as applicable.
Parents, guardians or institutions may contact us regarding personal information relating to a child.
12. Your Requests and Choices
Subject to applicable law, you may contact us to:
- ask what personal information we hold about you
- request correction of inaccurate or incomplete information
- request deletion of information that is no longer required
- withdraw communication consent
- raise a concern about how your information is being handled
We may need to verify your identity before acting on certain requests.
13. Changes to This Privacy Policy
We may revise this Privacy Policy when our website, activities, communication practices or legal obligations change.
The updated version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through other appropriate means.
14. Contact Us
For questions, requests or complaints regarding this Privacy Policy or your personal information, please contact:
Karuna International
Karuna International,
Munoth Centre, 2nd Floor,
343 Triplicane High Road,
Chennai 600005.
Tamil Nadu, India
Email: info@karunainternational.org
Telephone: +91 95514 96900